Recent Posts

Need-to-Know Water Damage Facts

2/21/2021 (Permalink)

When a pipe bursts, a drain backs up, or a flood occurs in your home, it can be hard to see past the mess. A million questions will run through your mind.

What do I do now?
What’s going to happen?
Is my stuff ruined?

And the most important question of all: Will my homeowner’s insurance cover the damage?

There’s no doubt about it. Water damage is extremely stressful, and the more you know about it, the better you’ll be able to decide how to address it. Here are five things that every homeowner needs to know about water damage.

1. There are different insurance policies for flood damage and water damage.

You might think that water is water, whether it’s from flooding or a burst pipe, but flood damage is not covered under homeowner’s insurance. If your area in Marion, Selma or Centreville county is likely to experience flooding, you probably already have a separate policy through the National Flood Insurance Policy (NFIP). When you report the claim to the insurance company, make sure to specify whether the claim is for water damage or for flood damage, so they can begin adjusting your claim correctly.

2. Not all water damage is covered by your insurance.

It is a good idea to look over your insurance policy and familiarize yourself with any exclusion to your water damage coverage. For instance, most policies cover sudden damage, like water damage from a really bad storm or from an overflowing washing machine. On the other hand, any water damage that happens because you didn’t maintain the property may be excluded, as well as gradual leaks that caused water damage over time.

3. Once water damage has happened, the clock is ticking before it gets worse.

When your property has been water damaged, you don’t have the luxury of waiting around for a convenient time to start the cleanup. Secondary damage from mold growth can present serious health effects associated with mold in the living environment.

Mold spores are everywhere, but they need moisture and a nutrient source to grow. And that is exactly what your wet carpet or drywall offers.

There is a 24 to 48 hour window from the time something gets wet until mold CAN begin to grow. After that time, mold will multiply rapidly. When mold growth is widespread, you may need the services of SERVPRO mold remediation service to safely treat and remove the mold.

To prevent mold growth, you will need to get your property completely dry again within that 48-hour window. To do this, you’ll need to contact a company that specializes in water damage restoration and emergency water extraction. Like us, they will have the professional water removal equipment and drying equipment to get the job done as quickly as possible. Many have 24-hour a day emergency hotlines, so you can start recovering your property almost immediately.

4. Your insurance company needs to know right away.

It’s a good idea to call your insurance company right away when you discover water damage. Your insurance agent can start the claims process immediately, as well as guide you through the first steps you will need to take to protect your property from more damage, like stopping the source of the water at the main water turnoff.

5. The pollution level of the water is important.

Water damage is categorized as one of three levels by how polluted the water source was that caused the damage.

Category 1: Water from a clean water source, like a fresh water line for a dishwasher. This water will not cause illness or any ill effects.

Category 2: Water that may cause illness through contact. It may have bacteria in it,

Even though water may start out as Category 1, that doesn’t mean it will stay that way. Any contamination that the water touches, such as dirty carpeting or soil from the ground, can change water damage Category to 2 or even Category 3. And since standing breeds bacteria, the longer the water is around, the worse the contamination of your property.

More contamination can mean that the restoration team will have to use more aggressive measures to clean your structure and property, and it might mean that soft furnishings, like your carpet and the carpet pad, may have to be discarded for your safety.

Water damage can be dangerous and expensive, so preventing water damage is an important part of home maintenance. But if you know the basics of what to do once it happens, you can prevent it from doing its worst.

Call SERVPRO of Centreville, Marion, and Selma for any water damage restoration you may have. (205)-926-6010

Winter Safety Tips

2/17/2021 (Permalink)

No one likes to be cold! Portable electric space heaters can be a convenient source of supplemental heat for your home or work place during cold weather. Unfortunately, they can pose significant fire and electric shock hazards if not used properly.

How to keep your home safe and warm:

  • Make sure your space heater has the label showing that it is listed by a recognized testing laboratory.
  • Before using any space heater, read the manufacturer’s instructions and warning labels carefully.
  • Inspect heaters for cracked or broken plugs or loose connections before each use. If frayed, worn or damaged, do not use the heater.
  • Never leave a space heater unattended. Turn it off when you're leaving a room or going to sleep, and don't let pets or children play too close to a space heater.
  • Space heaters are only meant to provide supplemental heat and should never be used to warm bedding, cook food, dry clothing or thaw pipes.
  • Install smoke alarms on every floor of your home and outside all sleeping areas and test them once a month.
  • Proper placement of space heaters is critical. Heaters must be kept at least three feet away from anything that can burn, including papers, clothing and rugs.
  • Locate space heaters out of high traffic areas and doorways where they may pose a tripping hazard.
  • Plug space heaters directly into a wall outlet. Do not use an extension cord or power strip, which could overheat and result in a fire. Do not plug any other electrical devices into the same outlet as the heater.
  • Place space heaters on level, flat surfaces. Never place heaters on cabinets, tables, furniture, or carpet, which can overheat and start a fire.
  • Always unplug and safely store the heater when it is not in use.

(via esfi.org)

Business Owners: Plan to Stay In Business

2/11/2021 (Permalink)

We want to keep our local businesses.

2020 was crazy enough: This year join us in preparing for emergencies and disasters of all types.

Disasters not only devastate individuals and neighborhoods, but entire communities, including businesses of all sizes. As an employer in either Marion, Selma or Centerville county, having a business continuity plan can not only help protect your company and its infrastructure, but also your employees. Maximizes your chances of recovery after an emergency or disaster.

Ready Business asks companies to take 3 simple steps:

  • Plan to stay in business
  • Encourage your people to become Ready
  • Protect your investment

This year we want to emphasize our encouragement with individuals, families, and businesses to take active steps toward becoming Ready. Lets work together as a team to ensure that our families, businesses, places of worship, and neighborhoods are Ready.

Ready Business, an extension of the Ready Campaign, helps business owners and managers of small and medium-sized businesses prepare their employees, operations and assets in the event of an emergency. At Ready.gov/business, companies can find vital information on how to get started preparing their organization and addressing their unique needs during an emergency.

Tips to Help Your Business be Ready

  • Update and Distribute Emergency Contact Information to your Employees. Additionally, you can create and distribute a list of important emergency numbers in the areas you do business.
  • Organize an Emergency Preparedness Procedures review with employees to review your company’s emergency plans.
  • Conduct Office Evacuation/Shelter-in-Place Exercises and Drills. Once completed, evaluate how well they worked and if additional training or exercises are needed.
  • Put Emergency Items of Display. Showcase an Emergency Supply Kit in your break room or other high-traffic locations and encourage employees to get their own Emergency Supply Kit for their homes.

Why SERVPRO: Heart & Dedication

2/6/2021 (Permalink)

We, at SERVPRO of Centreville, Marion & Selma, truly care for your situation.

We understand that disasters happen at anytime, and the stress that it brings to you. Travis and our office manager is dedicated to spending time on the phone with you— writing down every little detail of the situation, scheduling around your time and getting in touch with your adjuster. Sometimes, whether business owner or homeowner, you need some words of encouragement during this emotional time. We are here to help you.

Our whole crew teams up with the owner and calculates how we can get the job done the most efficient, fastest and cost-friendly way. We do not encourage disposal of damaged items. SERVPRO of Centreville, Marion and Selma Alabama will always try to salvage your personal belongings and your business's equipment, if we can.

Though our office hours are 8:00 a.m. to 5:00 p.m., that is not always the case with our technicians, especially our owner Travis Boyd. Depending on how crucial the damage is, they will stay till dark and on weekends working to get your home or business back to preloss conditions. We are dedicated to what we do, and we want you to feel comfortable in our care. 

If at anytime you have any questions about our services and prices, please do not hesitate to call during our office hours or reach out through email.

Phone: (205) 926-6010
Email:  office@SERVPRO11236.com

Commercial Preparedness

9/14/2020 (Permalink)

Turn off all utilities at the main switches or valves when instructed to do so. (Gas and electric shutoff) Board up windows prior to forecasted high wind storm events, such as hurricanes.

Disconnect all electrical equipment and appliances. Raise elevators (if applicable) from the bottom floor.

Ensure your server is protected and backed up in another location.

Employee safety should always be your first priority. Account for all employees by establishing evacuation plans in advance, identifying areas outside the building that are designated meeting places.

Contact your local SERVPRO® Franchise to set up an Emergency Response Profile (ERP), which outlines every step of your emergency plan in any situation. This is a free service to you, to help when a disaster hits unexpectedly. Call us with any questions.

National Preparedness Month

9/9/2020 (Permalink)

September is National Preparedness Month and we've learned a lot from our disaster recovery work over the years. Visit SERVPROprep.com now to learn how you can plan for when disaster strikes.

In case of power loss during a storm, turn your refrigerator and freezer to their coldest setting. Don’t eat food that has warmed past 40° F.

Install storm shutters ahead of time to protect vulnerable windows. If a storm is approaching, temporary plywood shutters will work in a pinch.

Take shelter in an interior, lower-level room away from windows, doors and skylights during a severe storm.

If you lose power, unplug electrical appliances to prevent potential damage from a power surge once electricity is restored.

Call us today! We are Here to Help!

We are Cleaning Experts

9/2/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

Certified: SERVPRO Cleaned

8/12/2020 (Permalink)

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Certified: SERVPRO Cleaned

8/11/2020 (Permalink)

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

We are Cleaning Experts

1/3/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Centreville, Marion, and Selma 205-926-6010